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COVID-19 Updates

It is important to us here at Northwoods Credit Union to be a resource for our members when they are facing financial hardships, Coronavirus or otherwise. Our staff is trained to not only conduct your financial transactions but also to help you through troubling financial times. If you’re feeling concerned about your current or potential financial situation, please contact us. We have programs and plans in place to help our members and we are here to help.

 

3/25/2020
 
Governor Walz has issued a Stay at Home Executive Order this afternoon to run Friday, March 27th through Friday, April 10th.  Northwoods Credit Union will continue to operate as we have, with drive-ups open regular hours, as we are recognized as an essential business similar to grocery stores, etc.
Northwoods Credit Union Remains Open to Serve
Credit Unions are an essential service and are open to serve during the Stay at Home Executive Order for Minnesota
 
As financial institutions are an essential service, Northwoods Credit Union remains open to serve members during this the Stay at Home Executive Order declared by Governor Walz on 3/25/2020.
 
Northwoods Credit Union deposits are insured by the National Credit Union Administration (NCUA) per individual up to $250,000, just as bank deposits are insured by the FDIC. Members can rest assured their money is safe.
 
The health and safety of members and staff remain a top priority. Therefore, our lobby will remain closed at this time but our drive-up lanes at each office will remain open regular business hours.
 
In addition, Northwoods Credit Union urges our members to use one of the following methods to complete your transaction or request information:
  • Text 1-888-458-0975
  • Call 1-888-458-0975
  • Email ncu@northwoodscu.org
  • Apply for a Loan online at northwoodscu.org and complete the loan process via email
  • Online Banking, Mobile Banking, Mobile Deposit
  • 30,000+ nationwide surcharge-free ATM’s
  • Facebook Messaging (please note this is not secure so please don’t include any personal information)
Northwoods Credit Union offers a range of solutions to help members manage through temporary or extended periods of reduced or lost income. Please contact us if you are facing hardship. 
 
In addition, the Minnesota Credit Union Network (MnCUN) introduced a website with additional resources from financial counseling to food insecurity for Minnesotans during the COVID-19 pandemic: www.mncun.org/ConsumerCoronavirusResources.
 
Consumers are urged to work with their credit union on any financial concerns they may have, rather than withdrawing large amounts of cash. Any withdrawal of cash eliminates the NCUA insurance, and could put people’s public safety at risk.
 
Furthermore, Northwoods Credit Union encourage the following guidance from the CDC, law enforcement, and Minnesota’s Attorney General:
 
The CDC is recommending using tap and electronic payments to minimize the risk of spreading COVID-19. Information can be found at: https://www.cdc.gov/coronavirus/2019-ncov/downloads/workplace-school-and-home-guidance.pdf
 
Minnesota’s Attorney General Keith Ellison has advised consumers to be hyper-aware of COVID-19 scams and report price gouging. Information can be found at: https://www.ag.state.mn.us/Office/Communications/2020/03/13_CoronavirusScams.asp
 
“We recognize that with the constantly changing COVID-19 situation, this is an unprecedented time filled with uncertainty.” Doug Wolf, NCU CEO said. “It is important to us here at Northwoods Credit Union to be a resource for our members when they are facing financial hardships. Our staff is trained to not only conduct your financial transactions but also to help you through troubling times. If you’re feeling concerned about your current or potential financial situation, please contact us. We have programs and plans in place to help our members and we are here to help.”

 

Of course you  can always reach out to us by calling us at 1-888-458-0975, email us at ncu@northwoodscu.org, text us at 1-888-458-0975 or come through one of our drive-ups during our regular hours.

3/17/2020

Our Executive Management Team has been communicating daily regarding COVID-19. With recent developments, and in the best interest of the health of our community, we have decided to close all of our member lobbies starting on Thursday, 3/19/2020, until further notice. We will continue to keep our drive-ups open and will meet with members for safe deposit box services and any other face to face meetings, but, we will be asking members to make appointments to do so. Please rest assured that we will still offer all the same products and services as we always have. We will continue to follow CDC recommendations and will keep you informed via the following channels:

  • Mobile Banking Messaging
  • Online Banking Messaging
  • Website
  • Social Media
  • Member Emails
  • Blast Text Messages

To opt in to the Blast Marketing Text, please text ENROLL NEWS to 1-888-458-0975.

Of course you can always reach out to us by calling us at 1-888-458-0975, email us at ncu@northwoodscu.org, text us at 1-888-458-0975 or come through one of our drive-ups during our regular hours.

Northwoods Credit Union

3/17/2020

We are sure you are receiving many of these notices but we wanted to assure you that Northwoods Credit Union is closely following the local Coronavirus or COVID-19 issue. Our Management Team has been communicating regularly to discuss new developments as well as establish plans going forward. We are fully open and operational and have simply asked that in order to keep our members, our staff and their families healthy & safe, that anyone who is feeling ill, to please use one of the following to complete your transaction or request information;

  • Text 1-888-458-0975
  • Call 1-888-458-0975
  • Email ncu@northwoodscu.org
  • Apply for a Loan online at www.northwoodscu.org and complete the loan process via email
  • Online Banking, Mobile Banking, Mobile Deposit
  • 30,000+ nationwide surcharge-free ATM’s
  • Facebook Messaging (please note this is not secure so please don’t include any personal information)

Again, we will continue to monitor this situation and consider the health and safety of our communities. Please follow our Facebook page or continue to watch our website for updates. If you would like to receive future COVID-19 updates via text, please subscribe by texting ENROLL NEWS to 1-888-458-0975.*

*Please note that NCU offers two types of texting service:

Conversational Texting allows us to text you regarding something specific to you.

You may OPT IN by texting any of our main phone numbers.
You may OPT OUT by texting ‘opt-out’ to any of our phone numbers

News & Updates Texting allows us to send a text to many members notifying you of an event at the Credit Union, a weather closure, etc.

You can OPT IN to receive these by texting ENROLL NEWS to 1-888-458-0975
You can OPT OUT of these by texting NO to 1-888-458-0975

Member lobbies are closed. All drive-ups will remain OPEN | COVID-19 Update →