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COVID-19 Updates

It is important to us here at Northwoods Credit Union to be a resource for our members when they are facing financial hardships, Coronavirus or otherwise. Our staff is trained to not only conduct your financial transactions but also to help you through troubling financial times. If you’re feeling concerned about your current or potential financial situation, please contact us. We have programs and plans in place to help our members and we are here to help.

 

7/24/2020

The State of Minnesota has announced that masks will be mandatory in public buildings (among other spaces) beginning Saturday, July 25th.  As we have done throughout this pandemic, we will continue to follow the guidelines set forth by our state and federal government.  This requires our members and employees to wear a mask while in our buildings unless they are a young child or have special medical circumstances.  Our lobbies are still open by appointment only. If you are not able to wear a mask, please specify that at the time you make your appointment (also, please note that if you are not able to wear a mask, you may be asked to use our drive-up if the services you require can be done that way).  If you prefer not to wear a mask for reasons that aren’t medical, please continue to use our drive-up, online and phone banking options.  We will continue to do all we can to make the credit union safe for our members and employees.

Appointment Process:

  1. Schedule appointment with employee.  At this time, the employee will ask you the MN Department of Health recommended screening questions.
  2. Arrive at the main entrance at your appointment time.  Please call the number listed on the door to have an employee come to the door. The employee may ask to see your ID and may ask you to temporarily remove your mask to confirm your identity.  You will be asked to sign a form, confirming your answers to the recommended screening questions.

If you are experiencing a cough, fever or other symptoms, please refrain from coming into a branch or using drive-ups. In addition, if you have recently returned to the area from out of town, please observe the 14-day waiting period before visiting a branch or drive-up.

We are taking the following precautions and steps to protect the health of those that enter our buildings:

  1. Limiting the number of people in our lobbies at one time.
  2. Hand Sanitizer: Please utilize hand sanitizing stations, which will be placed at lobby entrance.
  3. Barriers: Front-line personnel will have plexiglass barriers.
  4. Spacing: To ensure adequate social distancing, please maintain 6+ feet of separation.
  5. Masks: Will be required according to the State of MN Emergency Executive Order 20-81.
  6. Cleaning: Frequently used surfaces and pens will be cleaned and sanitized often.
  7. No public restroom: We are very sorry, but for the time being, restrooms will be unavailable to the public.
  8. No coffee/popcorn: For the time being, we will not offer coffee, or popcorn. Brochures, newspapers & magazines will also be removed from waiting areas.

Thank you in advance for working with us to prioritize the health and safety of our communities, and please let us know if there is anything we can do to help. We are in this together.

We will continue to monitor this situation and consider the health and safety of our communities. Please follow our Facebook page or continue to watch our website for updates. If you would like to receive future COVID-19 updates via text, please subscribe by texting ENROLL NEWS to 1-888-458-0975.*

*Please note that NCU offers two types of texting service:

Conversational Texting allows us to text you regarding something specific to you.

You may OPT IN by texting any of our main phone numbers.
You may OPT OUT by texting ‘opt-out’ to any of our phone numbers

News & Updates Texting allows us to send a text to many members notifying you of an event at the Credit Union, a weather closure, etc.

You can OPT IN to receive these by texting ENROLL NEWS to 1-888-458-0975
You can OPT OUT of these by texting NO to 1-888-458-0975

 

 

6/7/2020

Northwoods Credit Union continues to monitor the COVID-19 situation while following the recommendations from state and federal government.  Currently, we are accepting members in our lobbies by appointment only.  One exception is our 902 Stanley Avenue lobby, which will remain closed but the drive up will continue to serve members during regular hours. We ask that any transactions that can be completed via online banking or our drive-up to be continued through those channels.  While we are anxious to get back to normal and see our members again soon, the health and safety of our members, our team and their families continues to be our priority.

 

Appointment Process:

  1. Schedule appointment with employee.  At this time, the employee will ask you the MN Department of Health recommended screening questions.
  2. Arrive at the main entrance at your appointment time.  Please call the number listed on the door to have an employee come to the door. The employee may ask to see your ID and may ask you to temporarily remove your mask to confirm your identity (should you choose to wear a mask).  You will be asked to sign a form, confirming your answers to the recommended screening questions.

 

If you are experiencing a cough, fever or other symptoms, please refrain from coming into a branch or using drive-ups. In addition, if you have recently returned to the area from out of town, please observe the 14-day waiting period before visiting a branch or drive-up.

 

We are taking the following precautions and steps to protect the health of those that enter our buildings:

  1. Limiting the number of people in our lobbies at one time.
  2. Hand Sanitizer: Please utilize hand sanitizing stations, which will be placed at lobby entrance.
  3. Barriers: Front-line personnel will have plexiglass barriers.
  4. Spacing: To ensure adequate social distancing, please maintain 6+ feet of separation.
  5. Masks: While masks will not be required, if you choose to wear one, please briefly pull it down or partially remove it in the entry vestibule before entering so that we may identify you.
  6. Cleaning: Frequently used surfaces and pens will be cleaned and sanitized often.
  1. No public restroom: We are very sorry, but for the time being, restrooms will be unavailable to the public.
  2. No coffee/popcorn: For the time being, we will not offer coffee, or popcorn. Brochures, newspapers & magazines will also be removed from waiting areas.

 

Thank you in advance for working with us to prioritize the health and safety of our communities, and please let us know if there is anything we can do to help. We are in this together.

 

Again, we will continue to monitor this situation and consider the health and safety of our communities. Please follow our Facebook page or continue to watch our website for updates. If you would like to receive future COVID-19 updates via text, please subscribe by texting ENROLL NEWS to 1-888-458-0975.*

 

*Please note that NCU offers two types of texting service:

Conversational Texting allows us to text you regarding something specific to you.

You may OPT IN by texting any of our main phone numbers.
You may OPT OUT by texting ‘opt-out’ to any of our phone numbers

News & Updates Texting allows us to send a text to many members notifying you of an event at the Credit Union, a weather closure, etc.

You can OPT IN to receive these by texting ENROLL NEWS to 1-888-458-0975
You can OPT OUT of these by texting NO to 1-888-458-0975

 

 

5/18/2020
As the Governor lifts the Stay at Home Order, we are all anxious to get back to ‘normal.’ However, the health and safety of our employees and members is our priority. We are working diligently on a plan to open our lobbies as safely as possible. In the meantime, we will continue to serve you through our drive-ups, phone, text, online, via our mobile app and through video chat. Please continue to watch our Facebook page and this webpage for updates. As always, if you are having trouble with finances, please call. We’re here with you and ready to help.
Northwoods Credit Union
4/30/2020 
Today, Governor Walz extended the Stay at Home Executive Order to run through May 18th. Northwoods Credit Union will continue to have our drive-ups open, as we are recognized as an essential business. If you have any questions, please don’t hesitate to contact us. You can view more information and further updates right here on our website or on our Facebook Page.
Northwoods Credit Union
4/9/2020

Yesterday, Governor Walz extended the Stay at Home Executive Order to run through May 4th. Northwoods Credit Union will continue to have our drive-ups open, as we are recognized as an essential business similar to grocery stores, etc. If you have any questions, please don’t hesitate to contact us and you can view more information and further updates on our website at www.northwoodscu.org.Northwoods Credit Union

3/25/2020
 
Governor Walz has issued a Stay at Home Executive Order this afternoon to run Friday, March 27th through Friday, April 10th.  Northwoods Credit Union will continue to operate as we have, with drive-ups open regular hours, as we are recognized as an essential business similar to grocery stores, etc.
Northwoods Credit Union Remains Open to Serve
Credit Unions are an essential service and are open to serve during the Stay at Home Executive Order for Minnesota
 
As financial institutions are an essential service, Northwoods Credit Union remains open to serve members during this the Stay at Home Executive Order declared by Governor Walz on 3/25/2020.
 
Northwoods Credit Union deposits are insured by the National Credit Union Administration (NCUA) per individual up to $250,000, just as bank deposits are insured by the FDIC. Members can rest assured their money is safe.
 
The health and safety of members and staff remain a top priority. Therefore, our lobby will remain closed at this time but our drive-up lanes at each office will remain open regular business hours.
 
In addition, Northwoods Credit Union urges our members to use one of the following methods to complete your transaction or request information:
  • Text 1-888-458-0975
  • Call 1-888-458-0975
  • Email ncu@northwoodscu.org
  • Apply for a Loan online at northwoodscu.org and complete the loan process via email
  • Online Banking, Mobile Banking, Mobile Deposit
  • 30,000+ nationwide surcharge-free ATM’s
  • Facebook Messaging (please note this is not secure so please don’t include any personal information)
Northwoods Credit Union offers a range of solutions to help members manage through temporary or extended periods of reduced or lost income. Please contact us if you are facing hardship. 
 
In addition, the Minnesota Credit Union Network (MnCUN) introduced a website with additional resources from financial counseling to food insecurity for Minnesotans during the COVID-19 pandemic: www.mncun.org/ConsumerCoronavirusResources.
 
Consumers are urged to work with their credit union on any financial concerns they may have, rather than withdrawing large amounts of cash. Any withdrawal of cash eliminates the NCUA insurance, and could put people’s public safety at risk.
 
Furthermore, Northwoods Credit Union encourage the following guidance from the CDC, law enforcement, and Minnesota’s Attorney General:
 
The CDC is recommending using tap and electronic payments to minimize the risk of spreading COVID-19. Information can be found at: https://www.cdc.gov/coronavirus/2019-ncov/downloads/workplace-school-and-home-guidance.pdf
 
Minnesota’s Attorney General Keith Ellison has advised consumers to be hyper-aware of COVID-19 scams and report price gouging. Information can be found at: https://www.ag.state.mn.us/Office/Communications/2020/03/13_CoronavirusScams.asp
 
“We recognize that with the constantly changing COVID-19 situation, this is an unprecedented time filled with uncertainty.” Doug Wolf, NCU CEO said. “It is important to us here at Northwoods Credit Union to be a resource for our members when they are facing financial hardships. Our staff is trained to not only conduct your financial transactions but also to help you through troubling times. If you’re feeling concerned about your current or potential financial situation, please contact us. We have programs and plans in place to help our members and we are here to help.”

 

Of course you  can always reach out to us by calling us at 1-888-458-0975, email us at ncu@northwoodscu.org, text us at 1-888-458-0975 or come through one of our drive-ups during our regular hours.

3/17/2020

Our Executive Management Team has been communicating daily regarding COVID-19. With recent developments, and in the best interest of the health of our community, we have decided to close all of our member lobbies starting on Thursday, 3/19/2020, until further notice. We will continue to keep our drive-ups open and will meet with members for safe deposit box services and any other face to face meetings, but, we will be asking members to make appointments to do so. Please rest assured that we will still offer all the same products and services as we always have. We will continue to follow CDC recommendations and will keep you informed via the following channels:

  • Mobile Banking Messaging
  • Online Banking Messaging
  • Website
  • Social Media
  • Member Emails
  • Blast Text Messages

To opt in to the Blast Marketing Text, please text ENROLL NEWS to 1-888-458-0975.

Of course you can always reach out to us by calling us at 1-888-458-0975, email us at ncu@northwoodscu.org, text us at 1-888-458-0975 or come through one of our drive-ups during our regular hours.

Northwoods Credit Union

*Please note that NCU offers two types of texting service:

Conversational Texting allows us to text you regarding something specific to you.

You may OPT IN by texting any of our main phone numbers.
You may OPT OUT by texting ‘opt-out’ to any of our phone numbers

News & Updates Texting allows us to send a text to many members notifying you of an event at the Credit Union, a weather closure, etc.

You can OPT IN to receive these by texting ENROLL NEWS to 1-888-458-0975
You can OPT OUT of these by texting NO to 1-888-458-0975